Shipping & Delivery

SHIPPING & DELIVERY

SMOKE AND SODA is delivering orders to almost every region in the World. You can see in the below table our delivery methods, time scale, regions and how we calculate the cost. We aspire to improve our customer experience on every level in our shipping and delivery method to make our customers happy.

TRANSPARENT SHIPPING POLICY

• We ship worldwide. Please allow 2-1 business days for orders to be processed. Tracking information is automatically sent to the email address you provide at checkout.
• Please check your spam folder if you do not receive the tracking information within 2-1 business days.
• Orders are processed and shipped 6 days a week (Saturday–Thursday), except on KUWAIT & International Public Holidays.
• Once an order is confirmed and dispatched it cannot be changed or cancelled. A customer may choose not to accept the package; however, a return fee will be charged as per our return policy.

CUSTOM DUTIES & TAXES

Customs duties and handling charges vary from country to country and are usually implemented when the order reaches its destination country. We ship from Kuwait.

Some countries and regions may be susceptible to local taxes and import customs duties. Taxes and Custom Duties will be charged upon the package reaching the destination country. You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

Unfortunately, SMOKE AND SODA has no control over customs and import tax and we can’t tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

If you do not pay the fees, your package will be returned to SMOKE AND SODA and we will review your case if it is eligible for refund or not, excluding shipping, handling and any other customs charges.

For any further questions or clarifications, please contact us at

Hello@smokeandsoda.com