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HOW TO RETURN

Within 14 days of the date of purchase or shipping, you can able to return your purchases from SMOKEANDSODA.COM. The Items must have all the labels you received and should be in perfect condition.

RETURN REQUEST

Within 14 days you must make your return request to customer care or text us on WhatsApp. Return Condition Items Should be in the Original Packing with all the labels and in Perfect condition as you received.

REFUND

Refund Within 14 working days from the date of return, the amount will be transferred to the same bank account in which you purchased. Refund will be processed after the completion of the return process when it is approved.

EXCHANGE

Within 14 days of the date of purchase or shipping, you can be able to exchange your purchases from SMOKEANDSODA.COM. The Items must have all the labels you received and should be in perfect condition. Any time you can change the color/size of your items. If you wish to exchange it for another item, you must submit the request for return and our customer care will contact you on the same day. Contact of Customer Care Whatsapp + 96592243234

NON-REFUNDABLE OR EXCHANGE

Items Selfcare Products (Body care Products, Facecare Products, Haircare Products, Underwear, Candles, Collectables). In other conditions if the packaging of the items is damaged is also considered a Non-refundable item

ITEM CONDITIONS SHOULD BE LIKE

Accessories: Returnable should be in the same packaging with original tags

RTW ITEMS

Clothing: 
Men’s &Womens - Shirts, Pants, Shorts, T-shirts, Sweatshirts, Sweatpants, Tracksuits, Skirts, Dresses, Leggings & etc are returnable exchangeable and should be in the same condition as you received. 

Shoes:
Men’s Women’s shoes are returnable ; exchangeable and should be in the same condition as you received. 

Swimwear:
Non-Returnable.

Undergarments:
Men’s Women’s Both Undergarments are non-returnable

Lifestyles :
Collectibles/Toys Non-Returnable Candles Diffusers, Cups, Bottles Non-Returnable Our refund policy has been framed according to Kuwait Laws https://moci.gov.kw/en/news/162/