SMOKE & SODA ANSWERS YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
  • For local deliveries SMOKE & SODA ship via local delivery company
  • For overseas we deliver via DHL
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
  • Local orders (Kuwait) will be delivered next day or (2-3 Days) depends on your shipping option
  • Overseas orders will take from (7-10 Days) via DHL
DO YOU SHIP INTERNATIONALLY?

SMOKE & SODA currently ships to Kuwait, Saudi Arabia, Bahrain, UAE & Qatar. Want us to ship to you but we currently don’t? Contact us [info@smokeandsoda.com] and let us know!

WHAT ARE THE DELIVERY RATES?
  • Kuwait shipping rates are (KWD 3.000 for next day Deliver & KWD 2.500 for 2-3 Days)
  • Overseas shipping depends on the weight

Payment Information

IS BUYING ONLINE SAFE?

Yes. Buy online from SMOKE & SODA is safe due to our partnership with Tap, they outfitted an entire system with banking-industry security levels and encryption protocols, as well as remaining compliant with global PCI DSS security standards. At Tap, they have an unwavering commitment to your peace of mind, and that starts with keeping you and our business completely safe online. That’s a promise.

WHAT PAYMENT METHODS ARE ACCEPTED?

Smokeandsoda.com accept (Knet, Visa, MasterCard & American Express) via partnership with Tap payment (www.tap.company)or Cash on delivery are available only in Kuwait, if you are not you will receive a payment link via SMS

 


Orders and Returns

HOW DO I PLACE AN ORDER?
When you place an order through our website. www.smokeandsoda.com, you will receive an email from us to confirm the order has been made. This mail will contain the order number, along with other details concerning your order
In case of missing / incomplete information our customer service team member will contact you to complete the information
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You can place an Order as a guest, but we recommend you register so you can be allegeable for any future offers.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
  • CUSTOMER CARE 
  • PRESS & MARKETING 
  • CAREERS  
  • WANT TO SELL IN SMOKE & SODA

Contact us at (info@smokeandsoda.com

HOW CAN I CANCEL OR CHANGE MY ORDER?

As long as the order is not packed yet, you can contact us and we will assist you.

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